General Questions

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Change Password


Changing your password


Maxmail recommends that you keep your password secure and that you change your account password regularly to maintain the security of your account.


  • To change the password go the Settings (above the main navigation buttons)
  • Click on change password
  • Enter your old password
  • Enter your new password twice
  • Click on Save



What happens to my unused credits


Credit Management


Any unused pre-paid credits remain in the system for 12 months before they expire. So if you purchased 10,000 credits and only used 8,000, the remaining 2,000 credits can be used anytime until they expire 12 months after you used them first. 



Cancel your account


Cancel your ListWise Account


While every bone in our body hurts while writing this, we want to give you the freedom and choice to cancel your account at any time. 

You can cancel your account via the ListWise Web Applicaiton or send an email to

How to Clean Email Addresses in Bulk


Cleaning Email Addresses using ListWise HQ


If you have a large number of old or purchased email addresses, before you use them in any way, make sure you process them through ListWiseHQ's email address validation service. 

The service works on a simple principal whereby you upload your entire list in CSV or TXT format, map the fields and away you go. 

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ListWise is the world's simplest and most accurate email list cleaning solution. ListWise intelligently cleans your list, validating every email, getting rid of duplicates and potential bounces and gives you a clean, fresh list that you can then use for your email marketing efforts.


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